Primo Global Holdings Co., Ltd. and Primo Japan Inc. (hereinafter referred to as “Our Company”) are strongly aware of the importance of personal information. In order to handle such information correctly and responsibly, we observe the “Act on the Protection of Personal Information,” and therefore implement the following Privacy Policy, which shall be strictly managed. Furthermore, the terms “personal information,” “personal data,” and “retained personal data” in this Privacy Policy are subject to the definitions in the Act on the Protection of Personal Information. 

 

　1．Our Company collects pertinent personal information.

　2.　Our Company, after notifying or communicating in advance the purpose of the intended use of personal information, shall use personal information only within that agreed scope and purpose.  

　3.　Our Company shall respond appropriately in case of inquiries, etc. received via the designated Consultation Window from customers about their own personal information.
　4.　Our Company manages personal information securely, and strives to improve, enhance, and ensure the security of our management system in order to prevent unauthorized access to personal data and/or the loss, destruction, falsification, leakage, etc., of personal data.  
　5.　Our Company strives for continuous improvement in line with changing circumstances.

 

Our Company hereby posts matters to be publicly announced based on The Act on the Protection of Personal Information as follows:
 

1.Intended Use of Personal Information
　①Customer-related Personal Data
　　・Proposals for products handled by Our Company
　　・Sending of products 
　　・Support for repairs, various inquiries, material orders, etc.
　　・Requests to fill in questionnaires for the purpose of improving Our Company’s service
　　・Confirmation of applications for events, seminars, etc.
　　・Confirmation and submission of applications for distribution services through email newsletters, Line, etc. 
　　・Confirmation of registration for various membership services and the provision of such services
　　・Notification of winning prizes in contests entered, product testing campaigns, etc. and the sending of such prizes and products
　　・With the prior permission of the customer, posting photos, video, etc. in magazines and other advertising media
　　・Use of statistical data without identifying individual customers
　②Personal Information Relating to Business Partners
　　・To achieve the purpose of the transaction with the relevant business partner
       ・To provide business information, etc. to the relevant business partner.
　③Personal Information Relating to Job Applicants
　　・To carry out recruitment selection work
　④Personal Information of Our Company’s Employees and their Families
　　・Business Contact with Employees
　　・Health Management for Employees
　　・Benefits for Employees
　　・Remuneration for Employees
　　・Contacting Former Employees and their Families After Retirement

2．Provision of Personal Information to Third Parties
　Our Company does not provide personal information of customers to third parties except in the following cases:

1）When consent of the customer is granted
　Our Company may provide information to a third party with the prior consent of the customer in order to achieve the stated purpose. 
In addition, in order to provide comprehensive wedding production services, we are affiliated with hotels, wedding reception venues, restaurants, dress shops, reception venue agencies, bridal production companies, bridal gift and accessory shops, photo studios, travel companies, etc. We may share information with esthetic salons, flower shops, and beauty salons (hereinafter referred to as "partner companies").
In addition, depending on the content of a customer inquiry, if we determine that it is more appropriate for the relevant partner company to respond directly to the inquiry, information may be shared with the relevant affiliated companies with the prior consent of the customer. In such cases, we hold our affiliated companies legally responsible by contract for strictly preventing the leakage or sharing of personal information. Furthermore, our affiliated companies may provide customers with information on bridal-related services and various campaigns, but these transmissions can be stopped at the request of the customer.

2）When required by law

3）When it is necessary to protect the life, body, or property of a person and it is difficult to obtain their consent

4）When entrusting all or part of the personal information to the extent necessary to achieve the intended use.

5）When providing information due to business succession resulting from mergers or otherwise.

6）When it is necessary to cooperate with a national institution or a local public body or a person entrusted with carrying out duties stipulated by law, and, by obtaining the consent of the person, there is a risk of hindering the performance of the relevant duties.

7）When information is provided to third parties in the form of non-personally identifiable statistical information for research and analysis aimed at improving website usage trends and services provided

3.Collection and Use of Metadata and Browsing History that Does Not Identify Individuals
　Our Company uses cookies to provide customers with better service, but we do not retain any personally identifiable information. We use cookies for the following purposes:

　・When a customer logs into the authentication service, to refer to the customer’s registered information and provide customized service, etc. based on the customer’s personal data, and to offer a more user-friendly site and improved service.  
　・For surveys tracking the number of users, page views, etc. on Our Company’s website. 
　・In order to improve Our Company’s service and maintain security, to prompt customers to re-enter their password (re-authenticate) once usage time has lapsed beyond a set time limit.

Customers can disable Google’s use of cookies by visiting the Google Ads opt-out page. (Alternatively, customers can disable the use of cookies by third-party distributors by visiting the Network Advertising Initiative’s opt-out page.) In addition, customers can also determine whether to allow the use of cookies in their browser settings. However, please note that if permission to use cookies is disabled, customers might not be able to use all of Our Company’s services.  

4.Security Management Protocols
　Our Company has established “Personal Information Protection Regulations” to prevent unauthorized access or leakage of personal data, along with other protocols for the secure management of personal data to prevent loss or damage of personal data, and we require full compliance from managers and employees. 

　①Organizational Security Management Protocols
　　A person in charge of handling personal information (Personal Information Security Manager) is appointed in each department to clarify the person tasked with handling personal information and the scope of handling personal information. In addition, we have established a system for reporting and communication with the Personal Information Security Manager when instances or indications arise that violate laws and regulations and internal rules, and we regularly self-audit the status of personal information handling in other departments.

　② Personal Security Management Protocols
　　Employment rules stipulate matters related to the confidentiality of personal information, and regular training is provided to employees regarding the handling of personal information.

　③Physical Security Management Protocols
　　We strictly manage access to areas where personal information is stored, place restrictions on equipment brought in, and restrict viewing permissions. In addition, we take measures to prevent theft and loss of devices, electronic media and documents that handle personal information, and take measures to prevent personal information from being easily revealed when carrying such items.

　④Technical Safety Management Protocols
　　We have implemented measures such as restricting access, limiting users and the scope of handling authorization, and have introduced a mechanism to protect information systems that handle personal information from unauthorized access or malware from external sources.

5.Personal Information Handling Business Operator and Chief Administrator
　Primo Japan Inc.
　〒104-0061 Tokyo, Chuo-ku, Ginza 5-12-5, Hakutsuru Building 4F
　Representative President Shuichi Fujie

6.Contact Information for Inquiries Concerning Personal Information:
　Our Company accepts inquiries regarding the personal information we hold by the following methods.Please note that we may not be able to respond to requests for disclosure, etc., regardless of the method by which the information was obtained.In addition, please note that we may not be able to provide the previously available services due to the deletion of personal information.

　≪Questions / Consultations / Complaints Regarding Personal Information≫
　We accept queries by phone. 
　Telephone: (03) 6226-6261
　Primo Japan Inc.     Personal Information Consultation Window

　≪Procedures for Disclosure, Change, Deletion, etc. of Personal Information≫
　（1）Reception Procedure
　　Please enclose the stored personal information request form, identity verification documents, and stamps for the fee, and mail it to the following address by registered mail or recorded delivery. Furthermore, the applicant will bear the cost of acquiring and mailing the identity verification documents, and after confirming that the applicant is the person (or their agent), we will reply by issuing documents or by another specified method.

［ Consultation Window］
　〒104-0061　Tokyo, Chuo-ku, Ginza 5-12-5, Hakutsuru Building 4F
　Primo Global Holdings Co., Ltd.
　Primo Japan Inc.

（2）Handling Fees
　If we respond to the above request for disclosure in writing, we will charge the actual cost of mailing (520 yen per mailing) as a handling fee.
 

Last Updated
April 1, 2022

 

Privacy Policy Liaison
To voice opinions, ask questions, or check on how Our Company handles Personal Information, please contact the Privacy Policy Liaison below.

 

[Liaison]
Primo Global Holdings Co., Ltd.
Primo Japan Inc.
Personal Information/Privacy Policy Liaison
Hakutsuru Bldg. 4F
Ginza 5-12-5, Chuo-ku, Tokyo, Japan
104-0061

E-mail:privacy@primojapan.co.jp