
Primo Global Holdings Co., Ltd. and Primo Japan Inc. (hereinafter referred to as "our company") strongly recognize the importance of personal information, and in order to handle such information accurately and sincerely, we will comply with the "Act on the Protection of Personal Information," set out the following privacy policy, and strictly manage such information. In this privacy policy, "personal information," "personal data," and retained personal data are defined in accordance with the Personal Information Protection Act.
- We will collect personal information appropriately.
- We will use personal information within the scope of the purposes for which you have agreed.
- If you contact our office with an inquiry about your own personal information, we will respond appropriately.
- In order to prevent unauthorized access to personal information, or the loss, destruction, falsification, or leakage of personal information, we will manage personal information safely and strive to ensure, improve, and correct security.
- We strive for continuous improvement in response to changes in the environment.
Information to be disclosed pursuant to the Act on the Protection of Personal Information
We will publish the information that should be made public in accordance with the Act on the Protection of Personal Information as follows:
1. Purpose of use of customer personal information
- Your Personal Information
We will use the personal information provided to us, as well as personal information such as website browsing history, product purchase history, and location information, for the following purposes.
・Promotional activities by providing information on products, services, campaigns, etc. handled by our company, and marketing activities such as displaying and distributing advertisements
-Shipping of products
・Responding to reservations, repairs, various inquiries, requests for information, etc.
・Requests to fill out questionnaires to improve our services
・Confirming applications for events, seminars, etc.
・Confirmation of applications for distribution services such as e-mail magazines and LINE, and distribution
・To confirm registration for various membership services and to provide said services
・To notify you of your winnings in contests, monitor campaigns, etc. that you have applied for, and to send you prizes, etc.
・Use for statistical data without identifying individual customers, and for analysis of customer trends, etc.
- With prior consent from the customer, publishing photos, videos, etc. in magazines and other advertising media
・Introducing you to our business partners with your prior consent
- For other business purposes incidental to the above - Personal information about business partners
・To achieve the purpose of transactions with the relevant business partner
・To provide business information, etc. to the relevant business partners - Personal information about job applicants
・To carry out recruitment selection procedures - Personal information of our employees and their families
・Business communication to employees
・Health management for employees
・Employee benefits
・Employee compensation
・Contacting former employees and their families after they leave our company
2. Provision of personal information to third parties
We will not provide your personal information to a third party except in the following cases:
- When required by law
- When the information is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent
- When outsourcing all or part of the handling of personal information to the extent necessary to achieve the purpose of use
- When providing personal information in connection with business succession due to a merger or other reasons
- When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining your consent may impede the performance of those duties.
- When providing information to third parties in the form of non-personally identifiable statistical information for the purpose of investigating and analyzing website usage trends and improving the services we provide
- When the individual has given their consent
3. Use of cookies and advertisement delivery by third parties
We use cookies and similar technologies (collectively referred to as "cookies, etc." below). We may hash the cookies, etc., or personal information such as phone numbers and addresses provided by our customers and provide them to third-party advertising distributors to improve your web experience, display personalized content and advertisements for each customer, and conduct marketing activities to improve our website through access analysis.
If you wish to stop or disable (hereinafter referred to as opt-out) the use of cookies, etc. for the relevant service, please do so yourself on the opt-out page of each service provider.
Please note that cookies are set for each browser. If you use a different browser, delete cookies, or change your PC or smartphone after opting out of your current browser, you will need to opt out again each time.
Please note that if cookies are disabled, some functions on our website and services may be restricted.
- Yahoo! Japan Corporation (Yahoo! Advertising)
Privacy Policy https://www.lycorp.co.jp/ja/company/privacypolicy/
Opt-out https://btoptout.yahoo.co.jp/optout/index.html - Meta Platforms, Inc. (Facebook Ads)
Privacy Policy https://ja-jp.facebook.com/privacy/explanation
Opt-out https://ja-jp.facebook.com/help/109378269482053?helpref =hc_global_nav - LINE Corporation (LINE Advertising Network)
Privacy Policy https://line.me/ja/terms/policy/
Opt-out https://terms2.line.me/LINECareer_optout - Google Inc. (Google Ads)
Privacy Policy https://policies.google.com/technologies/partner-sites? hl=en
Opt-out https://adssettings.google.com/ - Digital Advertising Consortium Inc. (Audience One)
Personal Information Protection Policy https://www.dac.co.jp/index.php?p= utility/rule/
Opt-out https://www.dac.co.jp/utility/audienceone-data/ - Creteo Corporation
Privacy Policy https://www.criteo.com/jp/privacy/
Opt-out https://www.criteo.com/jp/privacy/disable-criteo-services-on-internet-browsers/
4. Safety control measures
In order to prevent unauthorized access to, or leakage, loss, or damage of, personal data, and to otherwise safely manage personal data, we have established "Personal Information Protection and Management Regulations" and strive to have our officers and employees comply with them.
- Organizational safety management measures
We have appointed a person responsible for handling personal information (personal information protection manager) in each department, and have clarified who is responsible for handling personal information and the scope of such handling. We have also established a system for reporting to the personal information protection manager when facts or signs of violations of laws, regulations, or company rules are discovered, and we regularly conduct self-inspections and audits by other departments regarding the handling of personal information. - Personnel safety measures
We stipulate matters concerning confidentiality of personal information in our work regulations and regularly provide employees with training on how to handle personal information. - Physical Security Measures
We strictly manage entrance and exit to areas where personal information is handled, restrict devices brought in, and manage viewing authority. We also take measures to prevent theft and loss of devices, electronic media, documents, etc. that handle personal information, and to prevent personal information from being easily identified when they are carried around. - Technical security measures
We implement access control and other measures to limit the number of workers and the scope of their processing, and we have introduced a mechanism to protect information systems that handle personal information from unauthorized external access or malicious software.
5. Changes to this Policy
We may change this policy. In such cases, we will post the revised privacy policy on this website.
6. Contact information for inquiries regarding personal information
Inquiries regarding personal information held by our company will be accepted in the following ways. Please note that we may not be able to respond to requests for disclosure, etc. that are not made in accordance with the method of acceptance. Please also note that the deletion of personal information may mean that we will no longer be able to provide services that were previously available to you, so please make your request with this in mind.
<Inquiries, consultations and complaints regarding personal information>
Please contact us by phone.
Phone: 03-6226-6261
Primo Global Holdings Co., Ltd. Personal Information Inquiry Contact Point
Primo Japan Inc. Personal Information Inquiry Desk
<Procedures for disclosure, modification, deletion, etc. of personal information>
(1) Registration procedure
Please enclose the request form for personal information held, your identity verification documents, and postage fees and send them by registered mail or recorded delivery to the address below. Please note that the cost of obtaining the identity verification documents and postage fees will be borne by the individual. After verifying that you are the individual (or your representative), we will respond in writing or by any other method you specify.
[Destination office]
[Primo Global Holdings Co., Ltd.]
〒104-0061 5-12-5 Ginza, Chuo-ku, Tokyo Hakutsuru Building 4F
Primo Global Holdings Co., Ltd. Personal Information Inquiry Contact Point
[Primo Japan Inc.]
〒104-0061 5-12-5 Ginza, Chuo-ku, Tokyo Hakutsuru Building 4F
Primo Japan Inc. Personal Information Inquiry Desk
(2) Fees
If we respond to your request for disclosure, etc. in writing, we will charge you a fee equivalent to the actual postage costs (520 yen per letter).
Request for personal information held attached
Last updated April 1, 2025